Privacy policy
Last updated: September 24, 2026
Multiplayer, Inc. (“Multiplayer,” “we,” “us” or “our”) built Multiplayer to work inside your email, calendar and meetings. That’s personal information, and this policy explains what we collect, how we use and share it, and the choices you have.
1. Who this policy covers
This policy applies to the Multiplayer web application, desktop apps and related services (the “Service”), and to our website at multiplayer.work (the “Website”).
Multiplayer is built for professional use. When you subscribe for yourself, you are our customer. When you use Multiplayer through a Team Account, your organization is our customer, and we process data on its behalf and according to its instructions and our agreement with it.
2. What we collect
Information you give us
Account information: your name, email address and profile photo, received from Google or Microsoft when you sign in.
Billing information: your billing details are handled by our payment processor. We do not store your full card number.
Communications: information you send when you contact us, respond to surveys or give feedback.
Business contact information: if you represent a prospective customer or partner, your name, contact details and role.
Information from the accounts you connect
Email. We read your email to sort, label and draft replies. We do not store the full content of your emails. We store the details needed to provide the Service, such as who you communicate with, what was discussed and what was promised, with a reference back to the original message in your account.
Calendar. We access your events, attendees and availability to schedule meetings, prepare briefs and send reminders.
Meetings. When you choose to have Multiplayer take notes, meeting audio is sent to a service provider to produce a transcript. We store the transcript. We do not store meeting audio or video.
Your writing style and preferences. We keep a synthetic sample of your writing style, updated as you edit drafts, and your scheduling preferences, learned from how you schedule.
Information from the desktop app
The desktop app collects device information needed to run and update it, and captures meeting audio from your computer only when you choose to take notes.
Information we collect automatically
Device information: device type, operating system, browser, IP address and device identifiers.
Usage information: which features you use, and when and how often. On the Website, this includes heatmaps and session replays.
Approximate location: estimated from your IP address.
Email engagement: when you open or click links in emails we send you.
We collect this using cookies, local storage and similar technologies, including tools from Google Analytics, Microsoft Clarity and Microsoft Advertising. See Microsoft’s privacy statement and how Google uses data from sites that use its services.
3. How we use information
We use information to:
Provide the Service: sort and draft email, prepare and summarize meetings, track action items, build relationship profiles and create briefings for you.
Communicate with you: about your account, changes to our terms and policies, and your support requests.
Keep the Service secure: detect and prevent fraud, abuse and security incidents.
Improve the Service: using aggregated information about how the Service is used, such as which features are used and how often. This does not include the content of your email, calendar or meetings.
Market our products: send updates and offers, which you can opt out of at any time.
Meet legal obligations: comply with law and legal process, and protect our rights and the rights of others.
No AI training on your data. We do not use the content of your email, calendar or meetings, or anything derived from it, to train or fine-tune any AI model, whether ours or a third party’s. The AI providers we use are not permitted to train on it either.
4. Google and Microsoft data
Google. Multiplayer’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Microsoft. We use information received from Microsoft APIs only to provide the features you use, and handle it under the same commitments as everything else in this policy.
5. How we share information
We do not sell your data. We never sell the content of your email, calendar or meetings, and we never share it with advertisers.
Who can see your data. Multiplayer employees do not read the content of your email, calendar or meetings, except when you ask us for help and give permission, to investigate a security incident or abuse, or when required by law.
We share information only with:
Service providers that help us run Multiplayer, including hosting, AI model providers, meeting transcription, payment processing, email delivery, customer support and analytics. They may use your information only to provide services to us, and our AI providers may not train on it. A list of our subprocessors is available on request at hello@multiplayer.work.
Your team, if you use a Team Account, according to the sharing settings you choose.
Professional advisors, such as lawyers and accountants, when needed for their services.
Parties to a business transaction, such as a merger, acquisition or sale of assets, subject to this policy.
Authorities, when required by law or to protect our rights, your safety or the safety of others.
Affiliates, meaning companies under common control with Multiplayer, who must follow this policy.
6. Where your data is stored
Your information is stored in the United States. Our team and service providers may access it from other countries, and when they do, it remains protected by the commitments in this policy. By using the Service, you understand that your information will be transferred to and stored in the United States.
7. How long we keep it
We keep your information for as long as your account is active and as needed to provide the Service. You can disconnect your accounts or delete your data from your account settings at any time. When you delete your account, we delete your personal information within 90 days, except where we must keep it to meet legal obligations, resolve disputes or enforce our agreements. Copies in encrypted backups are deleted on our regular backup cycle.
8. Children
The Service is for people 18 and older and is not directed to children. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.
9. Other websites
The Service and Website may link to websites we don’t operate. Their own privacy policies govern the information you share with them.
10. Security
Multiplayer is SOC 2 Type II compliant and CASA Tier 2 verified. Your data is encrypted in transit and at rest, and we take reasonable measures to protect it from loss, misuse and unauthorized access. No system is perfectly secure, however, and we cannot guarantee the security of your information.
11. Your choices and privacy rights
Your account and data. You can update your profile, disconnect your accounts or delete your data from your account settings, or ask us to do it at hello@multiplayer.work.
Marketing emails. You can unsubscribe using the link in any marketing email. We may still send you messages about your account.
Cookies. You can manage website analytics and advertising cookies through Cookie Settings on our Website, or through your browser settings. We do not currently respond to “Do Not Track” signals.
Your privacy rights. Depending on where you live, including California, you may have the right to:
know what personal information we have collected about you, and how we use and share it;
get a copy of it;
correct it;
delete it; and
opt out of the use of website cookies for cross-context advertising, which some laws treat as “sharing” personal information.
To exercise these rights, email hello@multiplayer.work. We will verify your identity before acting on a request, and you may use an authorized agent. We will not treat you differently for exercising your rights.
12. Changes to this policy
We may update this policy from time to time. We will post the updated version here and change the date at the top. If we make material changes, we will notify you by email or through the Service before they take effect.
13. Contact us
Questions about this policy or your data? Email hello@multiplayer.work.